We at SocialCops are super excited to share a free online course on Planning for Data Collection with the members of KM4Dev.

Master the basic concepts, tools and tips you need to create a stellar data collection plan for your organization…

Looking for assistance in benchmarking our corporate KM Strategy. Any organisation out there that can assist us?  Would really like to hear from you.  We have implemented a KM programme (small steps) over the last 3 years and now need to take it to the next level.  We also need to review our KM strategy and adjust it to what we want to achieve in the next three years. You can also respond to hein@raf.co.za.

Hello KM4Dev Community.

Monitoring and Evaluation Leadership in Learning

Until today I have been a somewhat quiet observer to this group, but have gotten a lot out of the interactions I see come through my mailbox and on this site.

I am the Monitoring and Evaluation Specialist with Global Research and Engagement at Washington State University. My team and I have pooled our collective experiences to…

Dear colleagues, 

As part of my ongoing research project I am looking for case studies that look into the construction of peace practices from a local knowledge and capacity perspective. The scholarly debates remain very conceptual, for which I am broadening my scope in search for hands-on experiences usually underlook in the academic literature. If any of you has recommendations or insights from your countries or fields  of work (preferrably in Latin America)  please refer…

In trial-mode for my new methodology! So far I see a great learning curve from both facilitator and participants. Using the perspective versus prospective panels, allows for self-reflection and projection from current organizational scenarios towards a vision of better practice, enabling current capacities and experiential knowledge. As for me, I keep on shaping and…

This is just a quick share - nothing tidied up and wrapped with a bow yet. I just wanted to get something out quickly:

• Our workshop wiki: https://valuecreationframework.wikispaces.com/17-04+KM4Dev+Seattle (with links to Wenger-Trayner's slides, references,…

Text by Melba Alvarez Pagella, IFAD. Twitter @Alvarez_Pagella

Photos, edition and coordiination by Cesar Robles, HELVETAS Swiss Intercooperation. Twitter @cesarroblesb

The second day of the K4D Conference opened with…

Today we had a fascinating Open Space conference with a great turn out of members from the KM4Dev community. 

As you can see, many different topics were discussed and there was also much room for discussions between these breakout sessions. 

One of the discussions during the first session was on impacts and indicators - an especially interesting question considering the SDGs were designed without any real consideration of indicators. It…

Text by Melba Alvarez Pagella, IFAD. Twitter @Alvarez_Pagella

Photos and edition by Cesar Robles, HELVETAS Swiss Intercooperation. Twitter @cesarroblesb

The Global K4D Conference kicked off the first day, 3 April 2017, with opening remarks…

It’s a proven fact that 40% of sales people cannot understand a customer’s pain. When a customer comes with a problem, Sales rep panic and end up giving the first option that comes to their mind, which can prove to be a disaster if their answer addresses the problem which the customer did not even have. There are many factors that are not in control but the failure or success of a sales rep is mostly dependant on the level of preparedness and constant adaptation to the dynamic…

Knowledge Management with Slack

Growing up, one of the chores I associated with holidays was the sending of postcards to family and friends. With no social media or smart phones, we kept in touch via letters and cards.  Yet the postcard is still highly effective as it is a tactile, non-technological and versatile object.

Here’s a few examples of how I have used it over the past few years:

To prompt future stories

Often at big events (especially the annual corporate 'show and tell') delegates…

A quick reminder to register for the KM4Dev Seattle workshop! See Basic info and agenda overview below.

BASIC INFO:

Dates: April 6-7, 2017

Location: La Centilia Cultural Center at El Centro de la Raza, 2524 16th Avenue South Seattle, WA, USA

Registration link:…

A knowledge base is a way of managing technical information so that it can be referenced and shared. A technical knowledge base normally holds information on how to use features or processes, answers to technical questions and troubleshooting.

In today’s digital world, your online business’ success is dependent on the customer experience you are delivering and your knowledge base is a key to providing great customer experience.Customers expect to get the right information at the right…

https://drive.google.com/file/d/0B9NJuLrqskzFcTlkN2IzUkI3aTQ/view

A great customer support is what all of us look for in whichever part of the world we are: returning from the airport where the staff treats you well or in business favoring the supplier who not only meets its commitments but takes risks with us, going above and beyond to be there with you.  

These same ideologies and benefits of excellent customer service and support apply to a complex enterprise as well. It is not just the mere exchange of goods and services but the perception we…

Tuning in to University Campus Radio and Campus TV in Bangladesh

PREAMBLE

We, the members of University of ------------------------ do establish and maintain University Campus Radio and Campus TV station as a campus organization and adopt this…