TERMS OF REFERENCE

Social Collaboration and Knowledge Management Short Term Consultant

The World Bank

The World Bank is currently looking for a Consultant to help to improve knowledge flows, collaboration and connectivity at the Bank through:

• Contributing      to the ongoing implementation of the collaboration/Communities of Practice      program and establishment of a wholesale/federated support system.
• Revealing      and promoting business value of collaboration, connectivity and knowledge      flows.
• Inform      the efforts to improve Knowledge Management across the World Bank Group.
• Supporting      Collaboration and Communities of Practice Champions, by developing a tight      network based on knowledge sharing and the adoption of best practices.
• Supporting      Bank teams planning to form a community of practice or to engage with staff      and external partners and clients by providing guidance on the choice of      the platform, strategy, business model, engagement strategies, community      charters, needs assessment and core team functions, as well as on      successful community building.
• Providing      business support to groups, teams and communities of practice on both the      internal and the external Jive based online collaboration platforms.

Scope of Work:

The consultant will be a part of a small collaboration team responsible for support to collaboration and communities of practice at the Bank.  

Duties and accountabilities include:

-          Support Bank wide collaboration and communities of practice independently of the platform used. Help identify and develop a Community of Champions to support collaboration and CoPs in various VPUs/departments, through face to face interactions, the organization of events and contests. Facilitate growth and increase capacity and impact of the Community of Champions and empower advanced users to share best collaboration practices with a larger Bank audience through the writing of success stories.

-          Contribute to the strengthening of Communities of Practice through the dissemination of tools (charters, needs assessment frameworks, health assessment frameworks, toolkits), the development of a community of Community Managers, and the development and coordination, jointly with other internal partners, of training sessions targeting Community Managers and core team members coordinating Communities of Practice.

-          Contribute to the development and implementation of a federated support system to collaboration and CoPs, in collaboration with the team’s internal partners.

-          Inform the efforts to improve Knowledge Management across the World Bank Group, by applying change management skills to promote global knowledge sharing culture and collaboration through knowledge management (KM) technologies, organizational learning and other means. Closely coordinate with internal partners to help strengthen Knowledge Management strategies and vision, prioritizing the importance innovation, organizational incentives and virtual and physical collaborative structures that support collaborative and direct knowledge sharing.

-          Bank Group wide care and maintenance of internal and external communities on online collaboration platforms, in collaboration with the team’s counterparts at IFC.

• Welcoming/onboarding new groups and users and listen to user feedback.
• Community building by engaging users and connecting people with people and with content. Facilitate growth of the users community; help groups to achieve their objectives. Scale up engagement with country offices through outreach, web based activities, training, road shows, etc. to create a greater presence on online collaboration platforms of field based staff.
• Facilitate generation of an increasing business value from social collaboration and CoPs through the writing/editing/dissemination of success stories and the organization of events.
• Develop method/metrics for analyzing "health" of collaboration at the Bank and regularly report on data concerning activity on the online collaboration platforms. Produce reports on community health indicators and organize a year end survey to assess users’ satisfaction with the platforms and business value received from using the platform.
• Monitoring public content on online collaboration platforms and applying editorial control to inappropriate content and featuring good practices on the home page.
• Gardening (removing weeds such as abandoned groups).

-          Training (face-to-face and weekly webinars via Adobe Connect to country office users), including development of training materials to increase collaboration competency among World Bank Group staff, and group and user/team coaching in how to use online collaboration platforms. Develop, in collaboration with the Knowledge and Learning team an online module on online collaboration platforms.

-          Team and user support via email and phone on integrating online collaboration platforms into sector weeks and team/CoP collaboration, user engagement and online collaboration platforms use.

-          Marketing, Promotion, Competitions, Event organization (like superuser/advocates meetings or open house) and Communication to increase awareness and understanding of social collaboration.

-          Contribute to the discussions and ongoing development of internal documents as well as corporate policies and guidelines around social collaboration, communities of practice and knowledge management. Reaching an advanced proficiency level in collaboration capabilities available at the World Bank and in good practices of using them. Provide an expert advice in the choice of collaboration tools and relevant approaches. Provide user awareness presentations and user and group training.

Desired Profile:

The short-term consultant would have the following profile:

• A Master’s in Communications, International Relations/Public Affairs, Journalism, Marketing, Knowledge Management or other related disciplines or equivalent degree with at least two years of relevant professional experience.
• Proven record in successfully managing, nurturing and growing online communities. Hands-on, extensive experience of working on collaboration and social media projects and design and facilitation of online communities of practice. Excellent understanding of cultural change aspects associated with the introduction of social media and social collaboration. Experience in working in a user support function and designing and delivering training a distinctive advantage.
• Full knowledge and applied work experience of social media principles and web 2.0 technologies.
• Possesses and maintains knowledge and skills needed to develop, promote, and implement knowledge management vision and strategy which support business needs of the organization. Ability to understand organizational culture and apply change management skills to promote global knowledge sharing culture and collaboration through knowledge management (KM) technologies, organizational learning and other means. Possesses and maintains understanding of all stages of the life cycle of knowledge.  Has ability to conduct assessment of existing knowledge management (KM) practices, processes and capabilities and benchmarks it against best practices.
• Excellent personal skills and ability to relate to business users from across the Bank. Ability to translate technical jargon into business language. Good pedagogical and facilitation skills.
• Good project management skills; ability to motivate and coordinate colleagues on the project team; proven capacity to deliver results on time and within the allocated budget.
• Outstanding communication skills including proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations.
• Ability for continuous learning and professional development in the areas of collaboration and knowledge management.
• Knowledge of relevant software such as Jive, Sharepoint, Adobe Captivate, Adobe Acrobat Connect and/or proven ability to quickly master relevant software packages.

The assignment is initially for 30 days, extendable based on performance, and the team is looking for someone to start as soon as possible. The consultant will be based in Washington DC, local hire is preferred. To apply please send an updated CV and cover letter to Adedayo Bolaji-Adio (abolajiadio@worldbank.org ) by December  23rd 2013, indicating in the subject “Application – Social Collaboration Consultant”.  If available, applicants are strongly encouraged to send examples of “communities” that they have worked on.